Customer Relations & Quality Control Manager at Century Communities Fresno, CA
Since our founding in 2002, we've become one of the top 10 public homebuilders in the U.
S.
In 2018, we were ranked 61st among the Fortune 100 Fastest-Growing Companies, and we've been the fastest-growing public builder for three years in a row.
Over the years, our organization has grown to include two homebuilding brands--operating as Century Communities and Century Complete--along with mortgage and insurance services through Inspire Home Loans and Parkway Title.
At Century Communities, our family of companies is driven by one simple objective:
A Home For Every Dream(TM).
As part of that mission, we're dedicated to providing you with every opportunity for growth and success as you build a thriving career.
That's because we know that building, financing and insuring beautiful new homes for our buyers is only possible with the best talent in the industry.
Our excellent benefits package includes medical, dental, vision, 401(k) with employer match, vacation and sick leave.
We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position).
If you're a passionate self-starter, changemaker and thoughtful collaborator ready to take their career to the next level, we'd love to hear from you! Essential Functions and
Responsibilities:
Interact with homeowners regarding warranty issues and explain the process for resolving those issues.
Create work orders and enter order information into NewStar based on incoming homeowner requests and inquiries.
Provide the details of the homeowner requests or inquiries to Field Managers.
Contact homeowners after the orientation walk-thru items have been determined and the work orders have been completed to confirm the work was completed to their satisfaction.
Distribute work orders to subcontractors.
Create AFP's in NewStar for all approved PO's.
Monitor completion of all work orders.
Close out completed work orders in NewStar.
Update the WSR (Warranty Status Report) on a weekly basis.
Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Proven organizational skills and highly detail-oriented.
Maintain professionalism while under pressure and when working with a variety of different personality types.
Respond to common inquiries or complaints from homeowners in a timely manner.
Work in a deadline-driven and time-sensitive environment.
Prioritize a demanding work load and deal with numerous interruptions.
Exceptional verbal and written communication skills as well as strong computer skills.
Ability to analyze problems and recommend solutions.
Maintain effective working relationships with homeowners, subcontractors, co-workers, and management.
High School Diploma is required or an Associate's degree is preferred.
3
years of experience in a detailed or more complex industry is strongly preferred.
Experience in construction or homebuilding.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
S.
In 2018, we were ranked 61st among the Fortune 100 Fastest-Growing Companies, and we've been the fastest-growing public builder for three years in a row.
Over the years, our organization has grown to include two homebuilding brands--operating as Century Communities and Century Complete--along with mortgage and insurance services through Inspire Home Loans and Parkway Title.
At Century Communities, our family of companies is driven by one simple objective:
A Home For Every Dream(TM).
As part of that mission, we're dedicated to providing you with every opportunity for growth and success as you build a thriving career.
That's because we know that building, financing and insuring beautiful new homes for our buyers is only possible with the best talent in the industry.
Our excellent benefits package includes medical, dental, vision, 401(k) with employer match, vacation and sick leave.
We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position).
If you're a passionate self-starter, changemaker and thoughtful collaborator ready to take their career to the next level, we'd love to hear from you! Essential Functions and
Responsibilities:
Interact with homeowners regarding warranty issues and explain the process for resolving those issues.
Create work orders and enter order information into NewStar based on incoming homeowner requests and inquiries.
Provide the details of the homeowner requests or inquiries to Field Managers.
Contact homeowners after the orientation walk-thru items have been determined and the work orders have been completed to confirm the work was completed to their satisfaction.
Distribute work orders to subcontractors.
Create AFP's in NewStar for all approved PO's.
Monitor completion of all work orders.
Close out completed work orders in NewStar.
Update the WSR (Warranty Status Report) on a weekly basis.
Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Proven organizational skills and highly detail-oriented.
Maintain professionalism while under pressure and when working with a variety of different personality types.
Respond to common inquiries or complaints from homeowners in a timely manner.
Work in a deadline-driven and time-sensitive environment.
Prioritize a demanding work load and deal with numerous interruptions.
Exceptional verbal and written communication skills as well as strong computer skills.
Ability to analyze problems and recommend solutions.
Maintain effective working relationships with homeowners, subcontractors, co-workers, and management.
High School Diploma is required or an Associate's degree is preferred.
3
years of experience in a detailed or more complex industry is strongly preferred.
Experience in construction or homebuilding.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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