Customer Service Technician
Fresno, CA Fresno, CA Full-time Full-time $2,917 - $3,920 a month $2,917 - $3,920 a month 2 days ago 2 days ago 2 days ago The California State Lottery is looking to fill the role of a Customer Service Program Technician within our Fresno District Office.
This is an onsite opportunity to be part of a dynamic Lottery team working on a new prize payment program to enhance the customer experience in the Fresno area! Who we are:
The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento.
It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state's general fund.
Our mission is to provide supplemental funding for California's public schools and colleges.
We are passionate about creating a better tomorrow - one child at a time.
The mix of talented people within our workplace reflects the rich diversity inherent within the State of California.
We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming.
We believe in California For All.
In fiscal year 2021-22, the California Lottery generated sales of more than $8.
8 billion with over $2 billion earned for California public schools.
Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more.
Retail product offerings include an average of 52 fun and entertaining Scratchers games and several draw games, including jackpot games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot.
People are drawn to the Lottery because we:
Are an energetic, creative, and talented team Value diversity and inclusion in the workplace Empower team members to bring their knowledge, expertise, and innovation Recognize individual and team contributions Support the importance of work-life balance Invest in the professional development of our team members Are dedicated to preserving our environment by lowering our carbon footprint Job Description and Duties:
The Customer Service Technician is a member of the Finance team and is responsible for performing a variety of specialized semi-technical duties in service to Lottery winners, players, and retailers.
This position also performs routine, semi-technical duties related to the validation and payment of claims for California State Lottery prizes.
Office setting with workstations that are in proximity to other staff but are at least six feet apart.
Working Conditions:
The office temperature is regulated with air conditioning and heating.
The entire area is illuminated with natural and artificial lighting.
The position may have a rotating schedule for work location depending on the nature of the work being completed.
Schedule:
8:
00 AM - 5:
00 PM This position requires applicants to have completed the Program Technician exam/assessment.
If you need to take the exam/assessment or if your score has expired, visit the following link:
https:
//www.
calcareers.
ca.
gov/JOBSGEN/0PBCZ.
PDF Desirable
Qualifications:
Work experience assisting the public either in person or by phone Experience with Microsoft Office suite programs Ability to follow direction, evaluate situations accurately and take effective action Knowledge of modern office methods, equipment and general procedures Bilingual skills are desirable but not required For more information about this opportunity, its benefits, and instructions on how to apply -- click the Apply button.
Seniority Level Entry level Industry Government Administration Consumer Services Retail Employment Type Full-time Job Functions Administrative Customer Service Job Type:
Full-time Pay:
$2,917.
00 - $3,920.
00 per month
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person The Customer Service Technician is a member of the Finance team and is responsible for performing a variety of specialized semi-technical duties in service to Lottery winners, players, and retailers.
This position also performs routine, semi-technical duties related to the validation and payment of claims for California State Lottery prizes.
Office setting with workstations that are in proximity to other staff but are at least six feet apart.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is an onsite opportunity to be part of a dynamic Lottery team working on a new prize payment program to enhance the customer experience in the Fresno area! Who we are:
The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento.
It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state's general fund.
Our mission is to provide supplemental funding for California's public schools and colleges.
We are passionate about creating a better tomorrow - one child at a time.
The mix of talented people within our workplace reflects the rich diversity inherent within the State of California.
We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming.
We believe in California For All.
In fiscal year 2021-22, the California Lottery generated sales of more than $8.
8 billion with over $2 billion earned for California public schools.
Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more.
Retail product offerings include an average of 52 fun and entertaining Scratchers games and several draw games, including jackpot games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot.
People are drawn to the Lottery because we:
Are an energetic, creative, and talented team Value diversity and inclusion in the workplace Empower team members to bring their knowledge, expertise, and innovation Recognize individual and team contributions Support the importance of work-life balance Invest in the professional development of our team members Are dedicated to preserving our environment by lowering our carbon footprint Job Description and Duties:
The Customer Service Technician is a member of the Finance team and is responsible for performing a variety of specialized semi-technical duties in service to Lottery winners, players, and retailers.
This position also performs routine, semi-technical duties related to the validation and payment of claims for California State Lottery prizes.
Office setting with workstations that are in proximity to other staff but are at least six feet apart.
Working Conditions:
The office temperature is regulated with air conditioning and heating.
The entire area is illuminated with natural and artificial lighting.
The position may have a rotating schedule for work location depending on the nature of the work being completed.
Schedule:
8:
00 AM - 5:
00 PM This position requires applicants to have completed the Program Technician exam/assessment.
If you need to take the exam/assessment or if your score has expired, visit the following link:
https:
//www.
calcareers.
ca.
gov/JOBSGEN/0PBCZ.
PDF Desirable
Qualifications:
Work experience assisting the public either in person or by phone Experience with Microsoft Office suite programs Ability to follow direction, evaluate situations accurately and take effective action Knowledge of modern office methods, equipment and general procedures Bilingual skills are desirable but not required For more information about this opportunity, its benefits, and instructions on how to apply -- click the Apply button.
Seniority Level Entry level Industry Government Administration Consumer Services Retail Employment Type Full-time Job Functions Administrative Customer Service Job Type:
Full-time Pay:
$2,917.
00 - $3,920.
00 per month
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person The Customer Service Technician is a member of the Finance team and is responsible for performing a variety of specialized semi-technical duties in service to Lottery winners, players, and retailers.
This position also performs routine, semi-technical duties related to the validation and payment of claims for California State Lottery prizes.
Office setting with workstations that are in proximity to other staff but are at least six feet apart.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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