Customer Service Representative
Wilson Homes Inc.
Wilson Homes Inc.
Fresno, CA Fresno, CA Full-time Full-time From $20 an hour From $20 an hour 15 hours ago 15 hours ago 15 hours ago Customer Care Representative As one of America's leading homebuilders, we make it easy to map out your future success with a wide variety of opportunities for career growth in the most desirable real estate markets.
We seek spirited, passionate and energetic team players with an eagerness to learn, a determination to succeed and a desire to excel.
Throughout the homebuilding process our company is focused on making every aspect of the home buying experience a true celebration for our customers.
The Customer Care Representative interfaces with homebuyers and trade partners to perform a final orientation and diagnose, schedule and complete warranty service work.
Essential Duties and
Responsibilities:
Pre-Walk homesites to provide a punchlist for construction to deliver a beautiful home to our customers; provide quality control of finished product.
Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within five (5) to seven (7) days.
Schedule and supervise trade partner repairs in homes after delivery to homeowner.
Schedule inspections with homeowners, assess routine warranty claims and follow through to completion of all service work in a timely manner.
Provide accurate and timely information to the Customer Care Manager on progress and scopes of work.
Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
Evaluate trade partner and product performance.
Provide on going information to Customer Care manager as it relates to quality of workmanship and materials.
Work with the Customer Care Manager on special projects as needed Participate and attend department meetings Keep accurate service request logs and documentation of all work performed' ' Work Remotely No Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Shift:
8 hour shift Weekly day range:
Weekend availability Education:
High school or equivalent (Preferred) Work Location:
Multiple Locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
Wilson Homes Inc.
Fresno, CA Fresno, CA Full-time Full-time From $20 an hour From $20 an hour 15 hours ago 15 hours ago 15 hours ago Customer Care Representative As one of America's leading homebuilders, we make it easy to map out your future success with a wide variety of opportunities for career growth in the most desirable real estate markets.
We seek spirited, passionate and energetic team players with an eagerness to learn, a determination to succeed and a desire to excel.
Throughout the homebuilding process our company is focused on making every aspect of the home buying experience a true celebration for our customers.
The Customer Care Representative interfaces with homebuyers and trade partners to perform a final orientation and diagnose, schedule and complete warranty service work.
Essential Duties and
Responsibilities:
Pre-Walk homesites to provide a punchlist for construction to deliver a beautiful home to our customers; provide quality control of finished product.
Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within five (5) to seven (7) days.
Schedule and supervise trade partner repairs in homes after delivery to homeowner.
Schedule inspections with homeowners, assess routine warranty claims and follow through to completion of all service work in a timely manner.
Provide accurate and timely information to the Customer Care Manager on progress and scopes of work.
Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
Evaluate trade partner and product performance.
Provide on going information to Customer Care manager as it relates to quality of workmanship and materials.
Work with the Customer Care Manager on special projects as needed Participate and attend department meetings Keep accurate service request logs and documentation of all work performed' ' Work Remotely No Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Shift:
8 hour shift Weekly day range:
Weekend availability Education:
High school or equivalent (Preferred) Work Location:
Multiple Locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
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