DCA Tech
DCA (DocuCare Associate) Responsibilities Include:
- Providing outstanding customer service via phone, e-mail, and in-person to Xerox clients at the client's location.
- Providing coordination with other Xerox groups and service providers to deliver contracted services to Xerox clients.
- Ability to work independently with minimal supervision
- Gathering meter reads from print devices
- Delivering and installing toner cartridges, toner waste containers and other consumables for a variety of printing devices.
- Inputting data into pre-defined forms and web applications.
- Responding to all outage situations for inoperative devices requiring consumables, paper or technical service calls.
- Escalate issues immediately
- Printing configuration pages from printers, and using printer menus
- Perform other duties as required.
Estimated Salary: $20 to $28 per hour based on qualifications.
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