Customer Service/Sales Support
Citizens Pet Products Citizens Pet Products Fresno, CA Fresno, CA Full-time Full-time $18 - $21 an hour $18 - $21 an hour 1 day ago 1 day ago 1 day ago About us We are professional pet product manufacturing company looking to expand our team.
Sales Support/Customer Service Representative Duties:
- Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle customer complaints and provide appropriate solutions and alternatives - Process orders, returns, and exchanges accurately and efficiently - Maintain customer records by updating account information and notes - Utilize sales techniques to upsell products or services when appropriate - Perform data entry tasks to update customer information in the system - Conduct outbound calls to follow up on customer inquiries or resolve issues Requirements:
- Previous experience in customer service or a related field is preferred - Excellent phone etiquette and communication skills - Strong problem-solving skills with the ability to analyze situations and provide appropriate solutions - Proficient in data entry and navigating computer systems - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously We offer competitive pay, comprehensive benefits package, and opportunities for career growth.
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Apply now! Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Sales Support/Customer Service Representative Duties:
- Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle customer complaints and provide appropriate solutions and alternatives - Process orders, returns, and exchanges accurately and efficiently - Maintain customer records by updating account information and notes - Utilize sales techniques to upsell products or services when appropriate - Perform data entry tasks to update customer information in the system - Conduct outbound calls to follow up on customer inquiries or resolve issues Requirements:
- Previous experience in customer service or a related field is preferred - Excellent phone etiquette and communication skills - Strong problem-solving skills with the ability to analyze situations and provide appropriate solutions - Proficient in data entry and navigating computer systems - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously We offer competitive pay, comprehensive benefits package, and opportunities for career growth.
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Apply now! Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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