Product Education Specialist / Customer Success
5.
0 Quick Apply Full-time 20 hours ago Full Job Description About Us Redcort Software provides innovative employee time tracking solutions.
Our suite of time and attendance software products helps businesses accurately track employee hours, streamline payroll, and comply with labor regulations.
We are trusted by organizations across a range of industries and are committed to delivering quality products and exceptional customer service.
Job Summary We are looking for a skilled and customer-focused Product Education Specialist to join our team and drive customer success in the use of our software products.
As a key member of our customer-facing team, you will be responsible for developing and delivering effective product information, education, and training to our customers, prospects, and partners.
In this important role, you will be a trusted advisor and consultant to decision makers and key stakeholders evaluating and deploying our software.
You will also be responsible for creating and maintaining effective product documentation, tutorials, newsletters, and website content that maximizes user success.
Additionally, you will collaborate with other team members to identify areas for improvement and new opportunities to enhance the overall customer experience.
Key Responsibilities Inform, educate, and train individual users, prospects, and partners about our software via telephone, email, and video conference.
Develop and deliver effective product information, documentation, and training materials, including manuals, screencasts, blogging, social media, newsletters, and tutorials.
Serve as a trusted expert on our software, including all program features, configuration, deployment, pricing, maintenance, and upgrading.
Collaborate with other team members to identify areas for improvement and new opportunities to enhance the customer experience.
Work closely with development and support staff to ensure that our users have the knowledge and tools they need to get the most out of our software products and services.
Continuously assess the effectiveness of our sales, educational, training, and support efforts, making recommendations for improvements.
Requirements Bachelor's degree in Business, Education, Information Systems, or equivalent professional experience.
2
years of experience in product education or technical support.
A passion for maximizing customer success through product education.
Strong technical expertise with computer software, hardware, and networking.
Experience with Screencasts, Podcasts, YouTube Creator, or similar.
Aptitude for quickly learning and mastering software and technical concepts.
Excellent written and verbal communication skills.
Strong attention to detail and organizational habits.
Ability to work independently and as part of a team.
We offer a competitive salary and opportunities for growth and advancement within the company.
If you have a passion and the skills necessary for educating and supporting customers, as well as a desire to drive customer success, we encourage you to apply for this exciting opportunity.
Application This is a full-time position working weekdays at our offices in Fresno, California.
We are therefore limiting interviews to local candidates.
To secure an interview this week, please provide the following:
Cover letter demonstrating your interest and qualifications for the position.
Resume with your full employment and educational history.
Completed Indeed skills tests.
Job Type:
Full-time Pay:
$40,000.
00 - $75,000.
00 per year
Benefits:
401(k) Health insurance Health savings account Paid time off Schedule:
8 hour shift Day shift Monday to Friday No nights No weekends Supplemental pay types:
Bonus pay Ability to commute/relocate:
Fresno, CA:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Quick Apply Full-time 20 hours ago Full Job Description About Us Redcort Software provides innovative employee time tracking solutions.
Our suite of time and attendance software products helps businesses accurately track employee hours, streamline payroll, and comply with labor regulations.
We are trusted by organizations across a range of industries and are committed to delivering quality products and exceptional customer service.
Job Summary We are looking for a skilled and customer-focused Product Education Specialist to join our team and drive customer success in the use of our software products.
As a key member of our customer-facing team, you will be responsible for developing and delivering effective product information, education, and training to our customers, prospects, and partners.
In this important role, you will be a trusted advisor and consultant to decision makers and key stakeholders evaluating and deploying our software.
You will also be responsible for creating and maintaining effective product documentation, tutorials, newsletters, and website content that maximizes user success.
Additionally, you will collaborate with other team members to identify areas for improvement and new opportunities to enhance the overall customer experience.
Key Responsibilities Inform, educate, and train individual users, prospects, and partners about our software via telephone, email, and video conference.
Develop and deliver effective product information, documentation, and training materials, including manuals, screencasts, blogging, social media, newsletters, and tutorials.
Serve as a trusted expert on our software, including all program features, configuration, deployment, pricing, maintenance, and upgrading.
Collaborate with other team members to identify areas for improvement and new opportunities to enhance the customer experience.
Work closely with development and support staff to ensure that our users have the knowledge and tools they need to get the most out of our software products and services.
Continuously assess the effectiveness of our sales, educational, training, and support efforts, making recommendations for improvements.
Requirements Bachelor's degree in Business, Education, Information Systems, or equivalent professional experience.
2
years of experience in product education or technical support.
A passion for maximizing customer success through product education.
Strong technical expertise with computer software, hardware, and networking.
Experience with Screencasts, Podcasts, YouTube Creator, or similar.
Aptitude for quickly learning and mastering software and technical concepts.
Excellent written and verbal communication skills.
Strong attention to detail and organizational habits.
Ability to work independently and as part of a team.
We offer a competitive salary and opportunities for growth and advancement within the company.
If you have a passion and the skills necessary for educating and supporting customers, as well as a desire to drive customer success, we encourage you to apply for this exciting opportunity.
Application This is a full-time position working weekdays at our offices in Fresno, California.
We are therefore limiting interviews to local candidates.
To secure an interview this week, please provide the following:
Cover letter demonstrating your interest and qualifications for the position.
Resume with your full employment and educational history.
Completed Indeed skills tests.
Job Type:
Full-time Pay:
$40,000.
00 - $75,000.
00 per year
Benefits:
401(k) Health insurance Health savings account Paid time off Schedule:
8 hour shift Day shift Monday to Friday No nights No weekends Supplemental pay types:
Bonus pay Ability to commute/relocate:
Fresno, CA:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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